Legal

Privacy Policy

What we collect

• Enquiry details. If you email us, we hold your name, email address, and whatever you choose to tell us.
• Billing details. When you pay by card, our payment processor collects your card details and billing address directly. We receive only a confirmation, the amount, the last four digits, and your email address. We never see or store your full card number.
• Client data. During an engagement we may be granted access to your analytics, advertising, and CRM accounts. That data stays yours; we access it to perform the services.

What we do not do

We do not sell personal information. We do not share client data between clients. We do not run advertising or analytics trackers on this website.

Why we hold it

To respond to enquiries, deliver services under a scope, issue and reconcile invoices, and meet legal and accounting obligations.

Who we share it with

Only service providers necessary to operate: our payment processor, our email provider, and our accountants. Each processes data on our instructions. We also disclose information where required by law.

How long we keep it

Enquiries not converting to engagements are deleted within 24 months. Records tied to invoices are retained for the period required by applicable tax and accounting rules.

Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to retain it. Email hello@routinemktg.com and we will respond within 30 days.

Security

Access to client accounts and records is limited to personnel who need it. Credentials are stored in a password manager, not in shared documents or email.